How can we help you?

FAQ

• Support and product instructions

ORDERS & PAYMENTS

• I need to receive an invoice for an already paid order
• Why was my credit card declined?
• Which methods of payment do you accept?
• May I cancel or delete an order?

SHIPMENT

• What are the delivery times?
• What are the delivery costs?
• Which courier do you use for deliveries?
• How can i track my order?
• The courier website informs that my order is in storage. What should I do?

RETURNS

• I want to make a return, how do I do it?
• Can I exchange a product?
• I have received a different item from the one ordered or a damaged item. What can I do?

SALE CONDITION

• The courier has informed me that my package is at an Access Point. What should I do?
• Privacy policy
• Terms of Sale and Return Policies